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Jeff Graham

Learn Five Leadership Lessons from an NFL Legend

When Bill Walsh took over the NFL Head Coaching role in San Francisco, the 49ers were described in the media as “Moribund.” This word means “in terminal decline" or to be “at the point of death.” If your doctor ever describes you as Moribund, it’s time to get your affairs in order. Walsh took the Niners from the point of death in 1979 to Super Bowl Champions in 1982, marking one of the most remarkable turnarounds ever in professional sports. He went on to win three Super Bowls with the 49ers, and had no fewer than 24 of his assistant coaches go on to be NFL head coaches themselves. In short, Bill Walsh is a legend, and even if you’re...

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Jeff Graham

Are Loyalty Programs Good for the Consumer?

Are all those enticing frequent flier miles really worth it for the consumer? The answer is… it’s a mixed bag. According to Congressman Alan Grayson, there should be Federal oversight of loyalty programs in the United States. Congressman Grayson tells us loyalty programs are susceptible to changing terms and conditions which can rob consumers of value. Grayson’s actions have re-invigorated an important debate around loyalty points… are they really worth it? The answer is that loyalty points can be worth it, but you’ve got to understand how the game works as a consumer. It’s key to know how points benefit you, how they benefit businesses, and to know some do’s and don’ts as a consumer. Here’s why loyalty programs are...

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Jeff Graham

Why Having Fun In Your Career is a Terrible Idea

“Find a career you love, and then figure out a way to get paid for it” is terrible advice. Ok, now wipe the coffee off your monitor, because I’m sure you spat it out in disbelief as you read that. I am a recovering career fun seeker. For the first decade of my career I made most of my career decisions with “fun” in mind, and it lead to virtually no salary growth, plenty of stress, and interests that had the life sucked from them because they felt like work. Turning Fun into a Career Often Sucks the Life out of the Fun The “fun career” thing got off to a great start for me, but eventually lead to trouble....

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Jeff Graham

Dear Glassdoor, Please Stop With the Smoke and Mirrors

Glassdoor is a brilliant site that allows current and former employees to post anonymous reviews about their employer. The site is based on transparency and honesty from its member base... which is why their list of 25 “Top Companies for Culture & Values” is so disappointing. It’s disappointing, because Glassdoor excluded LinkedIn from their list - the company that consistently gets the best rankings from employees. Don’t believe me? See for yourself here. LinkedIn is Seen by Glassdoor as a Competitor Based purely on user reviews and scores in Glassdoor, LinkedIn (4.6 out of 5) absolutely belongs on their Top 25 list. Twitter (4.5), Facebook (4.3) and Google (4.4) all made the list with lower overall scores, and a cursory...

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Jeff Graham

Looking for a Sweet Customer Relationship Management Tool? Try LinkedIn

I’m more than a little disappointed with Customer Relationship Management tools. They’re expensive, hard to use, and can cost a small fortune. I know this from personal experience because over the past month I’ve been evaluating a number of them: Salesforce, Insightly, Sugar... the list goes on. The more I looked into my options, the more I started to realize that I was already using a pretty sweet CRM tool… and it’s called LinkedIn. Outlandish you say? I’m not so sure about that. If the whole point of a CRM tool is to manage customer relationships, or in other words, manage how customers interact with you and your business, why not consider LinkedIn as a key tool? With that in...

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